Great job with customer service! I ordered and accidentally shipped to a relative of state than to my home. Customer service was right on it the next day answering my email and switching the shipping address to my home! Thanks so much!
great cozy hoodie
Hi Erica, thanks so much! We’re thrilled you find your Rainbow Pom Pom Hoodie cozy. We really appreciate you taking time to review. It does help our small business so much!
Love the hoodie, but customer service/communication needs improvement. Two weeks after order confirmation, I sent an email inquiring about the order—no one responded and I received the hoodie about a week later. I didn’t expect 3-5 business days as I understand these are not mass produced, but I would’ve loved to have had some human communication about the order.
Love it!!!
We are so glad it brings you joy! Thank you for taking the time to review aswell! It means a lot to us!
Beautiful quality and colors. I think the tie is pretty short, could be longer, and I expected the XL size to be more roomy. I don't ever wear 2XL but probably would have sized up. Also the tassels are cute, but I immediately rolled the sleeves up, didn't like them dangling in everything I was doing
Hi Trish, thanks for sharing your feedback! We’re so glad you love the quality and colors. We appreciate your notes about the tie length, fit, and tassels—they’re helpful as we continue improving the Rainbow Pom Pom Bathrobe. Also we do offer a no tassel version of the robe on our website for future reference!
I just received my robe I sized up for an oversized fit - but this robe is too small. For reference, I am a size 12 in most brands. It is cute, but sadly going back due to fit. Wish I had paid closer attention to the return policy - per the web site - they buyer is responsible for cost of return AND the site says they deduct the cost from your refund. Hoping that is a typo...
Hello Kris,Thank you for your honest feedback. We hear you on both the sizing and the return experience. That batch of rainbow robes ran smaller than it should have, and we’ve already corrected it with our tailors. We’re also making our size guidance clearer on the website so you can see exactly how each size fits before you order.
We’re a small, hands-on team, and reviews like yours help us get better. I’ve reached out by email to make this right for you.
Emily, KISA
Great cover up. Works great in summer over bathing suit and great in fall for cooler weather. This is an incredible product!! I am ordering a robe soon! Love this is a Minnesota product!
Hi Barbara! You look adorable! happy to see that you're loving the Rainbow Pom Pom Hoodie and find it versatile for all seasons. Enjoy! 😊
Fantastic!!! Perfect fit!! SOFT & cozy..the colors are perfect…hoping they will make this in other colors!! Don’t be afraid to try this..it looks great w jeans & can be worn after 6 with cute boots!!
We're so happy to hear you love the Rainbow Pom Pom Hoodie and appreciate your kind words. We hope to bring more colors soon! Thanks for sharing your style tips and for shopping with us!
Love it, fits perfect and it’s adorable! 🌈
We're so happy you love the Rainbow Pom Pom Hoodie and that it fits perfectly. It looks so cute on you, we're obsessed! Thanks for your lovely review, Heather!
Love love love!!! So comfy and cozy.
Hi Mary, This picture is darling! We're thrilled to hear you love the Rainbow Pom Pom Hoodie! Thanks for sharing your excitement. Stay cozy!
My only suggestion would be elastic in the sleeves. They don't stay rolled up and the design makes the top difficult to wear if I am doing any sort of task where I need the sleeves rolled up.
Hi Maria, thank you for your feedback! We get it and will think about ways to improve the sleeves so you can easily wear your hoodie in your day to day life! We appreciate you taking time to give us input and hope you continue to enjoy your hoodie!
These are the Best towels!
Get the towels and the matching robe. Now I’m going to have to get another robe with an another set of towels to match that one. I’m obsessed!
Everything is simply gorgeous and so soft and cozy.
Thanks Ashley! We're thrilled to hear you love the towels and robe. Your obsession makes us so happy! Thanks for your wonderful support. We're glad you love and use them! Look forward to any future orders from you!
Great towels!! love th color - fast shipping - very soft. Only thing is the white stripes are more off white than white. Hard to tell from photos. otherwise LOVE
Hi there! We're so glad you love the towels and the color. Thanks for your feedback on the white stripes vs. off-white it's helpful for us to improve our listings. Enjoy your new towels!
Love the pattern and style but didn’t realize when I bought it that it didn’t have pockets. Definite design flaw! Fix that and it’s perfect.
Hello! Thank you for your feedback! You're totally right pockets WOULD in fact improve that robe! We'll see what we can do. Thanks for bringing it to our attention & shopping with us!
Hi You're anonymous on your review but HEAD's UP: I just order more robe WITH POCKETS! SO we will have your robe in colors:
Maroon
Black
Mustard
Blue
Green
They are being sewn now and will hopefully get to us by Nov. 1stish. Reach out if you would like to pre-order!
The most comfortable and stylish hoodie! Love it!
Hi Kimberly! We're so happy you love the Rainbow Pom Pom Hoodie. Thanks for the lovely review! We love to know you are enjoying it!
Cute robe and towels. But, way too small. Can't even get my arm in there all the way. There is no way that robe is gonna wrap around me and I got the plus size now, I have sent an email to try to return this stuff and I haven't heard Baki from Keisha about returning my stuff so I'm not really pleased with your customer service right now and considering I spent almost $200 on some stuff that does not fit and you guys are avoiding me when I'm trying to return it. One star is all you get. This is Samantha Mar. I sent you my name and my address in my email requesting my return.
Hi Samantha, we're sorry to hear about the sizing issue and the delay in our response. As stated we just had a small email glitch. We are a small team and are trying our best to follow-up with everyone. We do value giving our customers good customer service and hope you understand. Thank you for your patience.
They are very comfortable. The only suggestion is to add a designated Medium to your sizes as the S/M can be a little snug. My issue, not yours:)
Hi there! Thank you for your kind words and valuable suggestion. Don't know if you know but our manufacturer in Turkey is no longer sewing them! We're trying to get a new source or to encourage them to continue! If that's the case we'll keep your sizing suggestion in mind! Glad you love the joggers!
I received many compliments on it the first time I wore it. Many were from individuals that asked if it was from KISA. Nice.
Hi there! We're thrilled to hear you received so many compliments on your Rainbow Pom Pom Hoodie. Thanks for sharing your lovely feedback! Love that people recognized KISA:)
I love my new robe!! So nice and comfy and the colors are so pretty. I’m so glad I bought this robe!
Thanks for the great service and fast delivery👍🏻
Hi there! We're so happy to hear you love your Rainbow Pom Pom Bathrobe. Thanks for your kind words and for shopping with us. Enjoy your cozy new robe!
So cute! My niece just loves her new robe!
We're so happy to hear your niece loves her new robe! Thank you for sharing your kind words.
It’s gorgeous! I love the vibrant colors, and the fabric is soft and comfortable. It’s a must have!
Hi Ashley! We're so happy to hear you love the Rainbow Pom Pom Bathrobe. Thanks for sharing your wonderful feedback! The fabric is really special - it's made on these 'chickpea looms' hence the texturing. Thanks for appreciating it's unique qualities!
Love this for the beach in the Fall!!!
I have the matching beach towel, too.
Love thinking about you at the beach in the fall wearing the hoodie around! Enjoy & thank you for taking the time to give us feedback! We totally appreciate it!
Love this hoodie! It is so fun & colorful! Fits nice for an oversized hoodie too!
Hi there! We're so happy to hear you love the Rainbow Pom Pom Hoodie. Thanks for your wonderful review and support! 😊 So happy to hear you are into the cut - we worked hard on that!
i have been a frequent local shopper at kisa for years! the rainbow hoodie has quickly become a staple in my closet after owning the rainbow robe for years!!
Hi Macie! We're so happy to hear the rainbow hoodie has become a staple for you. Thanks for being a loyal shopper at KISA—your support means the world to us! Obsessed with your adorable photo! Thank you for sharing!